Privacy Policy

Last updated: 9 July 2026

1. Who We Are

Social Surge DM LTD ("Social Surge", "we", "us") is a digital marketing agency registered in England and Wales, based in Bristol, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Social Surge DM LTD is the data controller for personal data collected via this website.

Contact: hello@social-surge.co.uk · +44 7796 374 758 · Bristol, United Kingdom.

2. What Data We Collect

Information you give us

• Contact and audit request forms: name, email address, phone number, company name, website URL and any information you include in your message.
• Email and phone correspondence: the contents of communications you send us.

Information collected automatically

• Analytics data: pages visited, approximate location (country/city level), device and browser type, referral source and on-site behaviour, collected via analytics tools using cookies or similar technologies.
• Advertising data: where you consent, advertising platforms (such as Google and Meta) may set cookies to measure the performance of our own advertising campaigns.
• Technical logs: IP address, timestamps and requests, retained by our hosting provider for security purposes.

3. How We Use Your Data

• To respond to enquiries and audit requests (legal basis: legitimate interests / steps prior to a contract).
• To provide our services to clients (legal basis: performance of a contract).
• To improve our website and marketing (legal basis: legitimate interests, and consent where cookies require it).
• To meet legal, accounting and regulatory obligations (legal basis: legal obligation).

We do not sell personal data, and we do not use personal data for automated decision-making with legal or similarly significant effects.

4. Who We Share Data With

We share data only with service providers who process it on our behalf under appropriate agreements: hosting providers, email and CRM providers, analytics providers and advertising platforms. Where those providers process data outside the UK, transfers are protected by adequacy regulations or standard contractual clauses. We may also disclose data where required by law.

5. How Long We Keep Data

Enquiry data is retained for as long as needed to handle your enquiry and for a reasonable period afterwards (typically up to 24 months) unless you become a client, in which case data is retained for the duration of the engagement plus statutory retention periods for business records. Analytics data is retained according to the tool's configured retention period.

6. Your Rights

Under UK GDPR you have the right to: access your personal data; rectify inaccurate data; request erasure (see our data deletion page); restrict or object to processing; data portability; and withdraw consent at any time where processing is based on consent.

To exercise any right, email hello@social-surge.co.uk. We respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

This website uses strictly necessary cookies for core functionality, and, with your consent where required, analytics and advertising cookies as described above. You can control cookies through your browser settings; disabling non-essential cookies does not affect core site functionality.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on this page.